HAVE A QUESTION?

NeighborRelief was created by GroundWork group, a registered 501(c)(3) public charity whose mission is to drive social impact by uniting innovative technology with business expertise to serve communities in need. However, NeighborRelief was not created solely by GroundWork group. We are very grateful to have developed NeighborRelief based on ideas, feedback, and resources contributed by over 100 nonprofit leaders, business partners and foundations, making this one of the largest community initiatives that we've had the opportunity to lead. In particular, we would like to recognize our founding sponsors including T-Cetra, The Columbus Foundation, United Way of Central Ohio, The Wells Foundation and Google.

Individuals cannot create profiles for themselves on NeighborRelief. Instead, we partner with local nonprofits who work with Neighbors to understand their situations and evaluate their needs. If one of our partner nonprofits confirms an individual or family is unable to afford their basic needs and can’t assist them through existing resources, a representative of that nonprofit can create a fundraising profile on behalf of that Neighbor. All of our nonprofit partners are verified 501(c)(3) public charities.

No, donations towards Neighbor needs are never sent to Neighbors or even to our nonprofit partners. We send payments directly to the service providers (i.e. the utility company or landlord) to pay a Neighbor’s bill.

Yes, all donations through NeighborRelief are tax-deductible. This includes direct donations to nonprofits and contributions to Neighbor needs.

Yes! After completing a donation, you will receive an emailed donation receipt from NeighborRelief. The receipt will have the name of the nonprofit who posted the Neighbor need, not the name of an individual Neighbor.

Privacy is very important to us. Each Neighbor profile uses a pseudonym to protect their identity and dignity; we have a feature that prevents a Neighbor’s real name from being included anywhere on their profile. We also provide donors with the option to contribute anonymously. For our full Privacy Policy, please visit https://neighborrelief.org/privacy-policy/.

We are continuing to expand the array of basic needs that can be funded through NeighborRelief. Currently needs can be posted for housing, electricity, gas, water, internet, phone, bus passes, grocery gift cards and Amazon vouchers.

Glad you’re interested! You can get in contact with us on the "Join Us" tab above. A member of our team will be in touch to learn more about your organization and answer any questions you may have. We require several documents to enroll a new nonprofit including a letter of determination, IRS Form W-9, our Onboarding Form and a signed Participation Agreement.

Interested in sponsoring this groundbreaking platform? Join us in financially supporting the development and expansion of NeighborRelief so we can help more Neighbors in more communities. We also have opportunities to sponsor a particular charity, create matching funds, and more. Send us a message and a member of our team will be in touch.

We currently accept most credit or debit cards, with the exception of American Express. For large gifts such as sponsorships, other payment methods may be available.

Our social mission requires that we do everything in our power to ensure the basic needs of Neighbors are met on time and in full, helping Neighbors avoid service shutoffs, evictions, hunger and more. On rare occasions a Neighbor may have an expiring, underfunded need as well as a need with a later due date that has received funded. In these cases, we enable nonprofits to transfer funds between a Neighbor’s needs to ensure the most urgent need is funded. Funding from a different Neighbor would not be transferred over. This decision may cause a need to re-appear or show an increased need amount due to the transfer.